Victoria Mertens
victoria.mertens44@gmail.com
612-638-8272
Bachelor of Arts from the University of Iowa, 2016
Major: Health and Human Physiology
Minor: Psychology
Certificate: Writing for Communication
Online Learning Experiences:
Responsive Web Design, freeCodeCamp
Illustration and Design, Creative Academy
Story Boarding and Creative Writing,The Loft Minneapolis
Work Experience
Intake Coordinator and Fitness Specialist
Ascend Rehabilitation
March 2021 - August 2022
- Managed patient intake for our Rehab Agency division that oversaw 9 different locations across the Twin Cities Metro area.
- Created the intake coordination system that ensured all intake steps were completed, all parties were efficiently and accurately informed of intake completion, and that my manager could see live feedback on what stage of the process each patient was in.
- Managed a caseload of 12-14 elderly fitness clients for whom I created and implemented exercise programs based on their goals and injury prevention.
Rehab Aide
Ascend Rehabilitation
April 2019 - August 2020
- Maintained all patient files, which included ensuring document deadlines were tracked and met, databases were accurate, and manual files were properly organized.
- Served as main contact for all customer service inquiries from patients, families, and care teams.
- Coordinated the schedules for twenty therapists to ensure all patients were seen and all productivity measures were met.
- Designed and implemented systems for patient file management, rehab gym open and close tasks, and supply ordering and inventory.
Sustainability Coordinator
Doone Kennedy Hobart Aquatic Centre
July 2017 - February 2019
- Improved café sustainability by developing and implementing a self-directed ‘Green Initiative Project’.
- Coordinated with food vendors and waste management to decrease waste and increase sustainability of café.
- Updated stakeholders, including management and customers, about goals and measurable outcomes of the initiative.
- Trained café staff on new sustainable products and composting procedures.
Other Relavent Experience
Researcher for Stanley Grant
Univeristy of Iowa and University of Tasmania
August 2015 - August 2016
- Designe and conducted a research study comparing written portrayals of mental health in social media, blog posts, magazines, and medical pamphlets between the University of Tasmania and the University of Iowa.
- Awarded the Stanley Grant to fund my research.
- Presented my research at the Society for Cross Cultural Research Conference in New Orleans in 2017.
- Won ‘Best Poster Presentation’ at conference.
Writer/Brand Ambassador
BeOwn Foundation
August 2014 - September 2015
- Wrote content for the company blog and social media to promote the BeOwn brand and foundation, which worked to provide after-school sports programs to children in Africa.
- Researched and stayed ‘up-to-date’ on trends in online marketing strategies employed by other non-profit organizations.
- Organized a fundraiser to raise money for the BeOwn Foundation and promote the brand.
Hobbies and Interests
- Writing and Illustrating books and comics
- Sewing, including designing my out articles of clothing
- Hiking and Rock Climbing